Shipping policy

Last Updated: [04-28-2026]

At Serene Outlet (https://sereneoutlet.com/), we aim to deliver your orders safely and on time. This Shipping Policy explains how we process and ship your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation

  • Orders are not processed on weekends or public holidays

  • If there is a delay in processing, we will notify you via email

2. Shipping Time

Estimated delivery time depends on your location:

  • Domestic Shipping: 3–7 business days

  • International Shipping (if applicable): 7–15 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or customs clearance.

3. Shipping Charges

  • Shipping charges (if applicable) will be calculated at checkout

  • Free shipping may be offered on selected products or promotions

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS

  • You can track your order using the provided tracking link

5. Delivery Issues

We are not responsible for:

  • Delays caused by courier companies

  • Incorrect shipping addresses provided by customers

  • Lost or stolen packages after marked “Delivered”

Please ensure your shipping details are accurate before placing your order.

6. Undeliverable Packages

If a package is returned due to:

  • Incorrect address

  • Failed delivery attempts

  • Unclaimed shipment

We may reship the order (additional charges may apply) or issue a refund excluding shipping costs.

7. Customs & Import Duties

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees

  • These charges are not included in product or shipping prices

8. Changes to Orders

Once an order is placed:

  • Address changes can only be made before shipping

  • Once shipped, no changes can be made

9. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@sereneoutlet.com
Website: https://sereneoutlet.com/

By placing an order on our website, you agree to this Shipping Policy.