Refund & Return Policy

Refund & Return Policy

Last Updated: [04-28-2026]

At Serene Outlet (https://sereneoutlet.com/), customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

1. Returns

We accept returns under the following conditions:

  • The item must be returned within [7–14 days] of delivery

  • The item must be unused, unworn, and in original packaging

  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Sale or discounted items (if applicable)

  • Gift cards

  • Personal use items (if applicable)

  • Items marked as “Final Sale”

3. Refunds

Once we receive and inspect your returned item:

  • We will notify you about the approval or rejection of your refund

  • If approved, your refund will be processed to your original payment method

  • Refund processing time may take 5–10 business days depending on your bank or payment provider

4. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card company (it may take time before your refund is officially posted)

  • Contact your bank (processing time may vary)

If you still have not received your refund, contact us at support@sereneoutlet.com

5. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect item delivered

To request an exchange, contact us within the return period.

6. Shipping Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping costs are non-refundable

  • If you receive a refund, return shipping cost may be deducted

7. Order Cancellation

  • Orders can only be canceled before they are processed or shipped

  • Once shipped, cancellation is not possible

8. Contact Us

If you have any questions about refunds or returns, contact us:

Email: support@sereneoutlet.com
Website: https://sereneoutlet.com/

By placing an order on our website, you agree to this Refund & Return Policy.